Hostel Policies

Check-in and Check-out Policy

The standard check-in time is 01:00 PM, and the standard check-out time is 11:00 AM.
Early Check-in and Late Check-Out is subject to availability and discretion of the property.
Guests are welcome to use the common areas during this time.
Accepted IDs: Passport, Aadhar Card, Driving License, Voter ID. PAN Card is not valid.
Specific policies may apply at certain hostels during specific times; these will be communicated at check-in.
For 3+ travelers, same dorm accommodation is not guaranteed, depends on availability at check-in.
Accepted payment modes: Cash, Debit/Credit Cards, UPI.
Foreign guests must show a valid physical passport with visa. No valid documents = no check-in (non-refundable).
Guests under 18 may check-in only with legal guardians in private rooms or full dorm bookings.
Children above 7 years: Extra charge Rs.600/night (incl. taxes) with extra bed/mattress.
Right to admission is reserved.

Cancellation Policy

Cancel 7+ days (168 hrs) before check-in → 100% refund. Within 7 days → No refund.
Bookings made within 7 days of check-in are non-refundable.
Modifications allowed once, up to 7 days before check-in. Rate differences apply.
Refunds processed within 7 working days.
No-shows → 100% charge of reservation.
Early departures are non-refundable.
Bookings via third-party platforms (Booking.com, MMT, Agoda, etc.) must be cancelled via the same platform.
Entire stay considered one booking; cancellation policy applies from check-in date.
Reservations cannot be shifted to another location. Eligible free cancellations will be refunded, and guests may rebook.
Cancellation requests must be emailed to reservation@thesocialstays.com with reservation ID & details.

Extension Policy

Extension of stay is subject to availability.
Rates will be as per current website rates, not previous booking rates.

Pet Policy

Pets allowed only in private rooms (not dorms).
No charges for bringing pets.
Guests are fully responsible for their pets. Damages must be borne by the guest.
Pets must be kept clean and hygienic throughout the stay.

General Policy

Inappropriate behaviour may result in action against the guest after fair investigation.
Self-service encouraged wherever possible.
Non-resident guests not allowed inside rooms; meetings only in common areas.
Guests responsible for their belongings stored in lockers.
All hostels are CCTV enabled for safety and audits.
Smoking strictly prohibited inside dorms/rooms. Designated smoking areas only.
100% prepayment required to secure reservation. Non-payment may lead to cancellation.
Extra mattresses available at Rs.600/night (incl. taxes), subject to availability.
Some policies may vary based on location, season, or booking time.
The Social Stays may contact guests for offers, feedback, or promotions via email.
Meals not included unless chosen in booking; charged separately at property.
Non-resident guest visiting hours: 9 AM – 9 PM. Silence hours: 10 PM onwards.

Please Note: Extra bed/mattress will be subject to availability at check-in. Charges may not apply during peak dates (holidays, festivals, high-demand periods).